RETURN & REFUND POLICY
We understand that you might not love everything you ordered – and that’s ok!
We’ve made returning items on your order super easy for you. If you change your mind or need to exchange for another size or colour then as long as you’ve not removed the tags and it’s unworn you can send it back hassle-free for a refund within 30 days of receipt. To receive a full refund on eligible returns, all items must be returned to in the same condition you received them with their original packaging. If an item is returned to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a refund. All items are inspected on return.
HOW DO I RETURN MY ITEMS?
To make your return, kindly email our Customer Support Team at info@lumefit.co.uk with the details listed below:
- Your name and email address
- Order number (e.g #1234)
HOW LONG DOES IT TAKE FOR RETURNS TO BE REFUNDED?
Once we’ve received the return at the warehouse, we’ll process your refund within 48 hours.
RECEIVED A FAULTY ITEM?
If you believe you have received a faulty or damaged item, or if you need help with your return, please contact our friendly support team who will be able to put this right for you at info@lumefit.co.uk
